Every print is unique and special, and rarely come out to our founders' absolute complete perfectionist, OCD glory, much to our chagrin. Since it's not possible for us to be perfect in every way, we allow a 5% margin of difference on all prints for all products, and take home the title of being almost perfect in every way :)
There are only a few thing that we can't take back...
- All custom made / personalized items including accessories unless there is a manufacturing error or product defect.
- Clothing or swimwear that has been worn, is not eligible for refund, credit or exchange do to health considerations per CAL. CIV CODE § 1723 : California Code - Section 1723 (b).
- Items that do not have attached original tags.
EXCHANGES & RETURNS:
We gladly will exchange any items under the following conditions:
- Items with manufacturing errors or breaks discovered within the first 30 days you have received the item
- Items are not damaged, free of wear and tear with original tags
- The item is not a replacement item
- The item is not dirty
- The customer is responsible for paying shipping cost if items are not being returned for manufacturing errors
- Item was not purchased while on sale or a item clearance. Sale items are only eligible for store credit not cash or credit card refund.
For exchanges or returns, please email email@example.com, and include:
- Order number
- Reason for return or exchange
- Exchange items
If your fan breaks, we will replace your fan within the first 30 days, free of charge. You must first send two photos: one clear image showing the entire fan, and a second image (close-up), of the broken area(s). We may send you a return label and request you return your broken fan. Once we receive your broken fan, and we will mail you another replacement.
- A replacement fan can only replace the same design which was broken.
- Only the original person who ordered the fan(s) may have it replaced.
- A maximum of 5 free fan replacements per customer per 1 years time may occur from their first fan replacement.
- Replacements will only be sent to the original shipping address.
- 1 replacement is allowed per product.
- Plastic fans are NOT covered under the fan replacement program.
- For replacements being sent outside of the United States, the customer is responsible for shipping costs.
- Fans purchased on sale, or at a discounted rate, can not be replaced for free, but can be repurchased at the sale or discounted rate purchased.
For a fan replacement, please send details to firstname.lastname@example.org with in the first 30 days of your purchase. Please include:
- Order number for the fan being replaced
- Name (must match name on order number)
- Photos of the damage (2X)